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COVID-19 UPDATE: Due to increased volume and the impact of COVID-19, we are experiencing delays in returns processing and your order may take longer than usual to arrive. Additionally, our contact line(s) are experiencing a high volume of customer calls and wait times may be longer than usual. Please reach out to us via email or live chat for territories we might be having issues with. In like manner, you may experience shipping delays on international orders. Estimated delivery will be shown at checkout after you select your shipping method.
What locations do you ship to?
Salient Clothing CO ships to over 180 locations worldwide. For a list of available locations, you may navigate to the ship to location page.
Please note: If your location is not listed, it is currently not a territory that we service. However, be sure to reach out to our customer service team via live chat or email to ascertain what type of arrangement can be made to facilitate you…. Afterall, it’s our intention to service the four corners of the earth.
What is the delivery timeframe for my international order?
Because delivery timeframes vary, a more accurate estimate will be provided during checkout. Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.
If your merchandise is on backorder: We'll send you a detailed email if your merchandise temporarily becomes backordered with the manufacturer or vendor. This email will include a new expected ship date if available. If the expected shipping date is greater than 30 days or has changed twice, the email will also include instructions on how to accept or decline the backorder date.
Please note: Federal Trade Commission rule requires that you contact us within 30 days of the original ship date in these cases to avoid cancellation.
I live in the United States, can I use ship an order internationally, but pay in U.S. Dollars (USD)?
Yes, just provide a U.S. billing address along with a U.S. issued credit card during online checkout.
Can I place an order if I have an international billing address and a U.S. shipping address?
Yes you can. If, you experience any difficulty in placing an order kindly reach out to us via live chat or call Tel# 1-917-388-0034
Please note: Orders with an international billing address and a U.S. shipping address are also facilitated on this platform online.
What are my international shipping options?
Most in-stock items generally arrive within 4-13 business days after your order is received. ("Business days" means Monday-Friday, excluding holidays.) Since delivery timeframes vary depending on destination, a more accurate estimate will be provided during checkout.
Please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.
What are the international shipping rates?
International shipping rates are determined during online checkout and are calculated based on a number of factors, including:
Desired shipping level (standard/express)
Weight of item(s)
Do you ship to U.S. military addresses (APO/FPO)?
Orders shipping to U.S. military addresses must be done via our live chat or an email so that you can be properly guided, as they are not subject to the same costs and logistics flows as international orders.
Are there any items that cannot ship to my location because they're restricted?
Yes, the following items/brands/services cannot be shipped internationally:
Other items that cannot be exported from the U.S. and/or imported to your international shipping destination will be indicated during checkout.
Please note: International orders must not exceed $25,000 USD.
Beauty Items with Restrictions on Air Shipping Restricted items include aerosols, pressurized spray cans and alcohol-based products (hairspray, nail polish, nail polish remover, shaving cream, etc.). Due to air transport restrictions and regulations, these items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping only.
Can I place an international order to ship to multiple addresses?
Unfortunately, no. International Orders cannot be split between multiple destinations.