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HOW DO I PLACE AN ORDER?
While shopping, just select your desired item, size and quantity then click “Add to Bag.” When you are ready to check out and complete the order, select “Proceed to check out.” You will be required to provide shipping, billing and payment information.
You may also complete the order by calling our Customer Service at 876-823-8643.
Shortly after you’re done with the checkout, a confirmation will show up on your page with an order number. You will also receive a detailed email confirmation.
CAN I SHOP ON MY MOBILE DEVICE?
Yes, salientclothingco.com is optimized to work on all mobile devices.
CAN I PURCHASE PRODUCTS ONLINE AND PICK UP AT THE STORE?
We currently do not offer this service. However, when you shop with us you may request delivery to a local business address FREE of charge in and around Montego Bay.
HOW DO I KNOW IF MY ORDER WENT THROUGH?
Once you click submit, you will be taken to the Order Confirmation Page featuring your order number. You will then receive an order confirmation email that details your purchase and also contains the order number.
CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?
There is a brief time frame during which we may be able to adjust or cancel your order between the time you place your order and processing to our distribution centre. Orders are processed at 6pm for next business day delivery, changes in orders must be made at least one (1) hour prior. Please email us at email@example.com or call us at 876-823-8643
CAN I CANCEL AN ORDER?
There is a short window of time during which we may be able to edit your order, but once the order has been sent to our distribution centre, we are unable to edit or cancel the order. Please email us at firstname.lastname@example.org or call us at 876-823-8643.
HOW DO I CHECK MY ORDER STATUS?
You may email us at email@example.com or call customer service at 876-823-8643 or TEXT/WhatsApp #ORDERSTATUS to 876-823-8643 WHAT DO I DO IF MY PACKAGE ARRIVED WITH DAMAGED GOODS? We apologize if your order arrived damaged. Please email or call us at 876-823-8643 for assistance in this matter.
WHAT DO I DO IF I DID NOT RECEIVE EVERYTHING THAT I ORDERED?
If something is missing, please review the Packing List. An item may no longer be available. For further assistance, please email us at firstname.lastname@example.org or call us at 876-823-8643 and we will assist you.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Salientclothingco.com accepts Visa and MasterCard. Additionally, you may pay using PayPal. At Salient Clothing we are also flexible in arranging different methods of payment, please email us at email@example.com or call us at 876-823-8643 for further details.
CAN I PAY USING MULTIPLE CREDIT CARDS?
You may submit only one credit card with each online order.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged when your order ships. Orders are subject to verification and acceptance before shipping.
DOES SALIENTCLOTHINGCO.COM CHARGE TAX?
All orders placed with Salient will attract the standard General Consumption Tax that is levied on goods and services sold in Jamaica.