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Returns

WHAT IS THE RETURN AND EXCHANGE POLICY?

 

WE LOVE YOUR LOOK (BUT WE WON'T HOLD YOU TO IT).

 

Bought it but don't love it? That's OK. We've all been there.

You'll have 365 days to return most of Salient’s purchases for a refund, as long as your purchase is still in saleable condition. Returns within 90 days of purchase will be refunded to the original form of payment. Returns within 91-365 days of purchase will be issued a merchandise credit only. The Final Offer items must be returned within 30 days of the purchase date. Some departments, such as underwear, have special return policies, which are posted. While we cannot accommodate every return, we value you and will always be reasonable. We ask that you do the same.

Remember - we offer free returns every day on online orders. Our hassle-free return policy is part of our commitment to taking care of you every step of the way.

 

More than anything, we want you to love our style as much as we love yours.

No receipt? We will issue a merchandise credit. Without proof of purchase, you will receive the lowest selling price in the last 180 days. For returns without a receipt, we may require you to provide your name and address, unless we have it on file. Please rest assured that any information you provide will be handled in accordance with our customer privacy policy. Our Notice of Privacy Practices is available on salietclothigco.com

Can I return merchandise that has been worn, used or altered?

No, we will not accept a return of merchandise that has been:

 

Worn

Washed

Damaged

Used

Altered

Returned without attached designer tags and/or any accompanying materials that were originally included

All returns are subject to evaluation by Salient. Please see tips below for keeping your items in returnable condition:

Shoes

Shoes scuff very easily on any hard surface, so be sure to try on shoes on carpet. Shoe boxes are also an important part of the product presentation and must be returned undamaged.

 Swimwear and Lingerie

Please try on swimwear and lingerie over underwear for sanitary reasons. Do not remove any protective slips.

 

HOW DO I RETURN MERCHANDISE PURCHASED ON SALIENTCLOTHINGCO.COM?

  • Please pack your item(s) in a secure carton.
  • Affix the shipping label onto your return package—no postage is required.
  • Bring your package to any authorized UPS facility.
  • We suggest obtaining a receipt for your records.